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Shipment & Returns

SHIPMENT TERMS

Shipping charges

Shipments of products are made throughout Cyprus and Greece with shipping costs calculated at the price of the product. In case of ordering from the Cypriot products page to foreign countries, the shipping costs will be calculated if the quantity and type of products and the foreign address are sent to us. (The prices of Cypriot products are not affected by the country of shipment. Only the price shipment will change depending on the country of shipment)

Confirmation and sending order

Orders are usually confirmed within 24 hours of order completion, for products with immediate availability. Then the order is usually shipped within 24 hours with an extension of up to 7 days. Regarding special orders for Cypriot products, the shipment may be made within 10 working days. In any case, however, the customer is notified either by email or by phone regarding the estimated shipping or delivery time.

Delivery time

Covid-19 Note: Product delivery times may be longer than indicated below due to current situations. Please as you expected for the delivery of the order. We guarantee that your orders are in the process of being shipped to you. Thank you for your understanding and sorry for the inconvenience.

Due to our cooperation with many suppliers around the world to offer you the best price and quality, delivery time is directly affected by the country of our supplier. Orders usually arrive to our customers within 2-3 weeks but due to delays that we may not be able to predict we have a delivery time of 60 days. The maximum waiting time for a product will be 60 days, then if the customer does not receive the product will have a full refund considering that the customer will inform us in time that he did not receive the order before 61 days. If we have no news from you or a complaint, we will consider your order complete and that you have received it in good condition and without problems. (Please read Covid-19 note above)

Shipping methods

Due to our cooperation with suppliers around the world, the shipping method changes depending on the preference and ability of the sender throughout the shipping area. Our usual shipping companies are: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, Hong Kong Post Air Mail, Hong Kong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and SF Express and others.

Customs duties

Products entering the Republic of Cyprus from outside the European Union may be subject to customs duties. For more information, please contact the Cyprus Post at 80 002000.

RETURN TERMS

Product and Money Returns

Order cancellations and product returns will not be accepted unless the product you received does not meet your market description or the product you received has arrived damaged or in poor and unusable condition. For no reason are changes accepted due to wrong size order on clothes, wedding rings, shoes and more. Changes to damaged products are accepted within 14 calendar days of receipt of the product. Omouxtis only sells products in perfect condition, if you exceptionally receive a product with a defect, return shipping costs to us will burden our company. Please before sending any product back  contact us at returns@omouxtis.com or fill out the return form here and we will inform you about the next steps within 48 hours. In the event of a refund, the transfer time to your original payment account may be up to 30 days depending on your bank system and the terms and conditions. Thanks for your understanding.